How many main pensions have not been issued within 90 days and how many auxiliary
Rapid duplication of pending pensions record the E-EFKA data.
According to officials in the body, the positive course in the issuance of pension decisions is largely due to both the systematic work of the E-EFKA human resources and the utilization of modern tools, which have also been developed in the automated processes followed. The results are expected to be maximized when the body goes to the new era, with the implementation of the integrated information system and the complete digitization of its files, which will further accelerate the award of pensions and benefits.
Based on the latest available data, the overdue main pensions (pending over 90 days) is less than 15,000 and gradually, the number is decreasing. It is now particularly emphasized by the elimination of pending “fronts” of auxiliary and international pensions.
Following the issuance of the main pensions, attention is shifted to the clearance of the arrears for subsidiary applications, which have been reduced below 32,000. As executives of the body explain, in the case of pending auxiliary pensions, more effort is required, as each professional team had its own auxiliary. In fact, they point out that significant steps have already been taken and, with the digitization of insurance life, there will be a significant improvement.
At the same time, progress has also been made to the award of international pensions, which are high complexity. The aim is to make a drastic reduction in international retirement pending in the coming period.
E-EFKA has also greatly accelerated the process of issuing pensions and has intensified the rate of awards. The main goals for the future are not to accumulate pending pensions again and the body to continue to provide increasingly quality services to citizens.
Services for the benefit of insured persons
To better serve the insured, E-EFKA has put into operation various services that facilitate them at all stages of the pension process. For example, through the digital communication room, the citizen can now electronically submit the necessary supporting documents for the award of his pension, the entity’s employee may communicate with him and request an electronic form of pending supporting documents to continue the process of awarding the procedure and the citizen can communicate with the of him.
The digital communication room is a modern application, which is the means of direct communication and interaction between citizens and E-EFKA in “real time”, as it is possible to send messages and the transmission of documents. The digital communication room applies to every citizen who submits his pension request, as well as the employees of the body, employed by the awarding of pensions and are able to use a modern application to send information and information requests or to notify documents.
Useful information can also be derived from the insured from the Single Call Center 1555, which is an initiative of the Ministry of Labor and Social Security, with the aim of upgrading citizens’ service, unifying scattered call centers that were operating until recently.
The insured persons also have the opportunity to monitor and be informed electronically on the course of their pension request, after submitting it, by the body of the body, by selecting the Pensioners’ Services from the “Retirement Retirement Tracking Module” section.
Finally, the E-EFKA inaugurated a new, modern way of informing the insured, introducing the electronic notification of pension decisions through the innovative Citizen Bank to the My.gov.gr platform, thereby achieving immediate and personal information, simplification of processes, digital access and efficiency.
It is noted that access to electronic notification of pension decisions is provided, provided that, when submitting the retirement application, registration with the National Register of Communication (EMP) was requested.
