Our country ranked first in the general satisfaction index (GRI) of hotels with a rate of 86%
His vote of confidence in Greek hospitality, as represented by Greek hotels, is given by tourists of Greece and this is reflected in every satisfaction survey carried out by industry bodies.
In August 2023, gathering data from a recent INSETE survey, Greece is at the same time in first place in terms of the service criterion with a percentage of 91%, but also in the food-drink category with a percentage of 85%.
“Greek hospitality comes from the soul of tourism professionals, it is not taught in a lesson”
Greek hospitality comes from the soul of tourism professionals, it is not taught in a lesson, the vice-president of the Hotel Chamber of Greece, Christina Tetradis, tells APE-MPE and underlines that Greece is doing exceptionally well on this front since it has many repeat customers.
Christina Tetradis, President and CEO of the Zante Hospitality Group in Zakynthos, notes that her group’s client portfolio has customers who have been visiting the same for over 35 years hotel, indicative of the relationship that hotel businesses build with their customers. In fact, he emphasizes that this is a comparative advantage of Greece that should not be lost. It is characteristic that repeat customers know the employees by their first names, exchange gifts and generally create a small community, which stems from the Greek DNA of hospitality.
The provision of high-level service by hotel workers is not an easy task. It is being built year after year, according to Mrs. Tetradis. She herself, as she says, takes care of the training of the staff, takes an interest in the staff, exchanges gifts, wishes, etc. and in general has built relationships with the employees and this is reflected in the provision of hospitality to foreign visitors. Despite the staff shortages observed in the hotel industry, Greek hotels hold high the flag of Greek hospitality, as the key positions in the hotels are filled by experienced staff, explains the vice-president of XEE.
Greece ranks first in the general satisfaction index (GRI)
In August 2023, Greece ranks first in the general satisfaction index (GRI) of hotels with 86%. In second place is Italy with 84% and in third place Spain and Cyprus with 83% respectively. Turkey is next with 82%, while France is in last place with 78%.
In the value-for-money category, Turkey is in first place with 88%, followed by Cyprus with 87% and Greece with 86%. In fourth place are Spain and Italy with 81% respectively. In last place is France with 75%.
In the room category, Italy is in first place with 88%. In second place is Turkey with 85%, followed by Greece, Cyprus and Spain with 84% respectively. In last place is France with 73%.
In terms of service, Greece ranks first with 91%, followed by Turkey with 89%. Next are Cyprus and Spain with 88% respectively and Italy with 87%, while in last place was France with 79%.
In terms of cleanliness, Cyprus is in first place with 94%, Italy is in second place with 93% and Turkey is next with 90%. In fourth place is Greece with 89% followed by Spain with 87% while in last place is France with 79%.
In terms of location, Cyprus and Turkey are in first place with 91% respectively. Spain, France and Greece follow with 90% respectively. In last place is Italy with 89%.
In the food-beverage category, Greece and Turkey are in first place with 85% respectively. They are followed by Cyprus with 84%, Italy with 82% while in the last place is Spain with 81%.
Greece hotel quality indicators by star category
Hotels 5 have the highest rating with 88%. The GRI was 87% for 4-star and 3-star hotels respectively, while 1-2-star hotels are in last place with 85%.
In the value-for-money category, 1-2 star hotels are in first place with 90%, followed by 3-star hotels with 88%, 4-star hotels with 86% and 5-star hotels with 84%.
In the room category, 1-2 star hotels are in first place with 91%, followed by 5 star hotels with 85%. Next are 4-star hotels with 84%. In last place are 3-star hotels with 81%. In terms of service, 1-2 hotels are in first place with 93%, followed by 3-star hotels with 91%. This is followed by 5-star and 4-star hotels with 90% respectively.
In terms of cleanliness, 1-2 star hotels are in first place with 99%, followed by 5 star hotels with 91%, 4 star hotels with 89% and 3 star hotels with 86%. In terms of location, 1-2 star hotels are in first place with 93%, followed by 3 and 4 star hotels with 90% respectively, while 5 star hotels are evaluated with 89%.
In the food-beverage category, 1-2 and 4-star hotels are in first place with 87% respectively, followed by 5-star hotels with 86%, while 3-star hotels are evaluated with only 79%
Quality indicators of mainland Greece hotels
The highest level of satisfaction for mainland Greece is held by Epirus and Western Macedonia with 90% respectively, followed by Peloponnese with 88% and Thessaly with 87%. Next are Central Macedonia and Sterea Greece with 86% respectively and South Macedonia and Thrace with 85%. In the last places are Attica and Western Greece with 83% respectively
Quality indicators of hotels in island Greece
In the value-for-money category, the Cyclades are in first place with 94%, followed by the North Aegean with 89% and Crete with 87%. The Ionian Islands are next with 85%. In last place are the Dodecanese with 83%.
In the room category, the Cyclades are in first place with 95%, followed by Crete with 85% and the Ionian Islands with 83%. The Dodecanese are next with 81%. In last place is the North Aegean with 80%.
In the service category, the Cyclades are in first place with 97%, followed by the North Aegean with 94% and Crete with 91%. In last place are the Ionian Islands and the Dodecanese with 88% respectively.
In the category of cleanliness, the Cyclades are in first place with 97%, followed by Crete with 91%, the Ionian Islands with 89% and the Dodecanese with 88%. In last place are the North Aegean with 65%.
In the location category, the Cyclades are in first place with 96%, followed by Crete, the North Aegean and the Dodecanese with 89% respectively. In last place are the Ionian Islands with 88%.
In the food-drink category, Crete is in first place with 87%, followed by the North Aegean with 84%, the Ionian Islands with 83% and the Dodecanese with 81%. In last place are the Cyclades with 70%.
